Frequently Asked Questions
Everything you need to know about your GILSON gear and orders.
What sports gear do you specialize in?
GILSON specializes in high-performance equipment for action sports, including handcrafted snowboards, skis, and premium outdoor apparel designed for durability and speed.
How long does shipping take for custom boards?
Since our custom boards are handcrafted to order, please allow 2-3 weeks for production. Standard inventory items typically ship within 3-5 business days.
What is your return policy for equipment?
We offer a 30-day satisfaction guarantee. If you are not happy with your gear, you can return it in its original, unused condition for a full refund or exchange.
Do you offer a warranty on your products?
Yes, all GILSON hardware comes with a 5-year limited warranty against manufacturing defects to ensure you can ride with total confidence.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our facility, you will receive an email with a tracking number and a link to monitor its progress to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger equipment purchases.